bug tracking, defect tracking with Bugcentral.com

With the current state of the economy, it is more important then ever to not waste valuable development time tracking software bugs and issues poorly. You need to get your product to market to help you make money! That's were Bugcentral.Com can help you!

Join companies like EDS, Agilent, Financial Times of London and other Fortune 500 Companies in using Bugcentral.Com for your Defect Tracking needs. Are you involved in software testing and quality assurance? Do you need to do bug tracking and tracking of enhancement requests? If you answered "Yes!" then you need to check out Bugcentral.Com! There is no software to install. Your team no matter where they are, can be up and running in minutes. Bugcentral serves as your central database no matter how far apart your development team is spread out. Bug tracking becomes a simple, easy to manage part of the entire development process.

If you are part of a software testing or quality assurance team, Bugcentral is the perfect tool for your company. You can set up different accounts and projects to keep your bugs separated. Providing a sophisticated bug tracking tool like Bugcentral to your clients is a great value-added service! Clients love to see that their issues are being tracked and resolved quickly. You can even have a private label URL for the Bugcentral service.

If you are involved in outsourcing or off shore development, Bugcentral is a great tool to keep everyone together no matter how separated they may be.

Starting to use Bugcentral could not be any easier. Simply click on the "Try our 2 week Trial!" link above. On the next page, fill in the name of your project, username and password. You can also watch the "Creating a New Account" video from the Bugcentral Video Library shown below. This creates your trial account and gives you full access to all of Bugcentral's features for two weeks. If you decide to move forward with Bugcentral, all of your trial data can be carried over.

So sign up for a free trial account now! You'll be up and running in minutes. Any questions, click on the "Support" button above. Click here to view the Bugcentral Pricing schedule.

Get started today with Bugcentral.com!

All the bells and whistles

If you do software testing then you need a bug tracking tool. Bug tracking without a central database is asking for trouble in your software development process. Bugcentral serves as the central database for your bugs, enhancement requests and issues. Bug tracking is usually not done even the largest corporations because it is a tedius, time consuming process. Bugcentral.com makes this task easy. All of your team members can keep in sync so issues never fall through the cracks. Check out the list of key features below so you can learn what Bugcentral can do for you!

Key features include:

Hosted service
Defect entry
Defect tracking
e-mail notification
Administration
Customization
Reporting
User security
Site security
Training and support

Hosted service back to top

  • BugCentral.com in production since 1997 with a strong, satisfied customer base
  • Hosted by NorthEast Data Vault, Inc., a leading managed services provider, founded in 1996
  • No investment in hardware, software, or IT resources to install or maintain BugCentral.com
  • Secure, centralized database
  • Completely scalable, supporting an unlimited number of users
  • Users access service through a Web browser

Defect entry back to top

  • Enter bugs, incidents, enhancement requests, and general issues
  • Enter all relevant data such as bug category, conditions, dates, assignment, priority, and status
  • Free-form data includes: URL, what happened, what should have happened, steps to reproduce, developer notes, and resolution
  • Attach files to issues, such as screenshots, Excel spreadsheets, or internal documents

Defect tracking back to top

  • Query database through lookup tables to track severity, operating system, category, version, browser, test case, priority, and module
  • Review bug history and audit log
  • Track status, including bug assignment, resolution, and approval
  • Perform batch updating of multiple records from a single table

e-mail notification back to top

  • Auto-notification via e-mail to users when new bugs are assigned
  • Auto-notification to managers and quality assurance teams when status changes
  • e-mail reports to development team members

Administration back to top

  • Create new projects, set defaults, and define custom fields and values
  • Create associations between users, groups, and projects
  • Define and manage user profiles, assign to projects, and set security access
  • Define and manage groups, assign to projects, and set security access
  • Default groups include everyone, contractors, testers, project managers, and clients
  • Create unlimited custom groups
  • Define auto-notification via e-mail for new bugs, assignment, and status changes

Customization back to top

  • Create unlimited custom fields
  • Define unlimited custom field values
  • Add and change fields through simple Web-based forms

Reporting back to top

  • Standard and custom reporting capabilities
  • Standard user reports include: all assigned entries per user, bugs entered per day, bugs fixed per day, status vs. severity, and status vs. priority
  • Standard administrator reports include: all entries per project, user login summary, user profiles, and project statistics
  • Create custom reports in simple steps using wizards
  • Report designer filters conditions to create customized data display
  • Field filtering performed by selecting checkboxes
  • Custom filtering performed through lookup tables for any field
  • Download reports as XML documents for easy data manipulation or CSV (comma separated value) files to import into MS Excel or other external programs

User security back to top

  • Set group and user-level security for each menu and field
  • Set fields and menus as hidden, read-only, or editable
  • User-controlled data export capabilities for offline storage and reporting purposes

Site security back to top

  • Hosted in a dedicated, enclosed cabinet in a limited-access facility with centrally controlled and monitored card-key access
  • State-of-the-art firewall security
  • Fully monitored network and host intrusion detection systems
  • Routine security audits
  • All interactions encrypted via 128-bit SSL (Secure Sockets Layer)
  • Site accessible only with username and password

Training and support back to top

  • User-friendly GUI requires little to no training
  • Rich online help including steps to get started, detailed menu-by-menu descriptions, and in-depth discussions of key bug tracking and management topics
  • e-mail and phone-based help
  • Online demo and training video

What's in it for you?

Don't get frustrated! Managing software defects is critical to the quality and success of your projects. But coordinating dispersed development teams and working from disparate lists of bugs can be confusing and overwhelming. BugCentral.com keeps your team in sync with a single, Internet-accessible application to enter, assign, monitor, and report on defects.

With BugCentral.com, you'll:

Streamline your defect management process
Improve communication throughout your development team
Speed up time-to-market
Improve product quality
Increase customer satisfaction

Streamline your defect management process. back to top

BugCentral.com eliminates confusion and boosts efficiency by automating your defect and enhancement request management process. With features such as auto-assignment of issues via e-mail, group management, and forms-based ad-hoc reporting, you'll save time and optimize your resources.

Improve communication throughout your development team. back to top

When there are deadlines to meet and clients to please, your software developers, testers, and managers can't afford to have a communication breakdown. With BugCentral.com, you'll collaborate more effectively because there's a central place to securely enter and store all defects, issues, and enhancement requests. And you can access BugCentral.com anytime, anywhere in the world via a Web browser.

Speed up time-to-market. back to top

Time-to-market is king. You want to release the latest and greatest product before your competitor beats you to the punch. With BugCentral.com, you'll create efficiencies and save time in your development and testing process without sacrificing product quality.

Improve product quality. back to top

Finding bugs—and fixing them—before your customers do is essential to product quality and integrity. BugCentral.com helps you manage all issues and defects from discovery through resolution to minimize defects and assure quality.

Increase customer satisfaction. back to top

The bottom line? BugCentral.com helps keep your customers happy. They'll have peace of mind that their issues and enhancement requests are being managed and resolved.

Everything you always wanted to know

What is BugCentral.com?

Who is currently using BugCentral.com?

How do I sign up for a free trial?

What happens to my trial project data when my free trial is over?

How do I purchase BugCentral.com?

How much does it cost?

Who can I contact for more information or for technical support?

What is BugCentral.com? back to top

BugCentral.com is an online, fully hosted bug tracking solution that lets you successfully manage defects, issues, and enhancement requests throughout the software development lifecycle. It’s feature-rich, cost-effective, secure, and completely accessible via the Web.

Click here to download our product brochure (PDF file).

Who is currently using BugCentral.com? back to top

We have an extremely satisfied customer base that includes companies of all sizes across a wide range of industries. Our customers come back again and again for their ongoing project needs and have referred BugCentral.com both within their organization and to their client companies.

Here are just a few of our satisfied customers:

  • Accenture
  • Agilent Technologies
  • Bell Canada
  • CitiCorp
  • E*Trade
  • EDS
  • Ernest & Young
  • HP
  • Polaroid
  • Wells Fargo

To read our customer testimonials, click here.

How do I sign up for a free trial? back to top

1. Enter your e-mail address in the sign-up box to the left.

2. Click the "Free Trial Offer" button.

3. Complete the brief trial sign-up form.

4. When you receive a follow-up e-mail from BugCentral.com, click the link to activate your trial.

Your trial gives you access to the full feature set of BugCentral.com absolutely free for 2 weeks.

What happens to my trial project data when my free trial is over? back to top

The data collected during your free trial period remains completely intact should you decide to become an active BugCentral.com customer. When you add billing information to your project profile, your project automatically becomes an active customer account. It's as easy as flipping a switch, and you can keep using BugCentral.com without missing a beat.

How do I purchase BugCentral.com? back to top

To become an active billing customer:

1. Log into BugCentral.com.

2. Select your trial project.

3. Under the Admin Menu, select Update Account Information.

4. From the Project Profile screen, complete the Billing Information section with your billing address and method of payment (credit card, invoice, or purchase order).

5. Select "Save Project".

Once your billing information is complete, your account automatically becomes active, and you can continue using BugCentral.com with all of your trial project data intact.

How much does it cost? back to top

BugCentral.com billing is based upon monthly activity. Billing occurs at the beginning of each month, based on the number of projects and users that are active during the prior month. If a project is not active during the month (no users log on), there is still a fixed price fee for having the project still open but you are not charged for any users. To stop all billing, the project MUST be deactivated buy the customer.

Click here to view our price schedule.

Who can I contact for more information or for technical support? back to top

Harold Chattaway
Director/Architect

Phone: 978-855-6106

e-mail:support@bugcentral.com

Our story

It was 1997, and Harold Chattaway, founder and developer of BugCentral, had a headache. While working on a development project with a client, Harold was awash in lists of bugs, trying to coordinate resources across the globe and ensure that all issues were recorded and resolved. He tried the array of bug tracking tools on the market. He tried e-mail and Excel. And the headache persisted. Rather than throwing his hands up in despair, Harold created a home-grown cure that alleviated all his bug-tracking problems: BugCentral.com.

Harold developed an easily accessible, online application to enter, track, and manage software defects and enhancement requests. The application was a success, and Harold realized that the challenges he faced during his project were challenges that all software developers, testers, and project managers encounter. He decided to share BugCentral.com with the rest of the world. In 1997, BugCentral.com went live with its first customer, Seascape Communications, during the launch of Internet pioneer Jim Clark's Seascape System for the Hyperion yacht.

In July 1998, BugCentral.com moved to a new home. Or more precisely, to a limited access facility with state-of-the-art firewall security and fully monitored network and host intrusion detection systems. NorthEast Data Vault, Inc., a managed services and Web hosting provider, acquired BugCentral.com, guaranteeing customers maximum uptime and peace of mind.

Word spread fast. BugCentral.com grew from one developer's project to a very successful application with thousands of users. Today organizations worldwide, ranging from start-up consulting shops to Fortune 50 companies, log into BugCentral.com to track bugs, issues, and enhancement requests on their mission-critical development projects.

But don't take our word for it. Click here to see what just a few of our satisfied customers have to say about BugCentral.com.

Bugcentral.Com is a Microsoft Independent Software Vendor. We use Microsoft development languages to engineer this site.

For support email support@bugcentral.com or call 978-855-6106

We believe that the price you pay for our service should be as easy as BugCentral is to use!
There are no annual licensing fees, no minimum configurations, and you pay only when you use BugCentral.com. We believe that this pricing model offers you the best of both worlds. You have instant access to a secure and proven bug tracking tool - for your entire development team, and you eliminate the high cost of creating and maintaining an in-house, customized bug tracker!
Use the calculator below to do the math. BugCentral .com is the most cost-effective, hassle-free option!


BugCentral pricing is based on the factors: the number of monthly projects you have active, and the number of unique logins throughout the month. For example, if your software project has 75 authorized BugCentral.com users, but only 31 unique users actually login during the month, you would only be charged for the 31 users who actually used the service.
Our system is able to track this information and produce a 100% accurate billing statement each month, based on usage, with the formula below:.

 

BugCentral.com Monthly Pricing Schedule:

# Concurrent projects Price/project/month
1-3 $99
4-6 $90
7-9 $85
10+ $80


# Unique Logins/Month Price/user/month
1-20 $7.50
20-49 $6.00
50-99 $4.50
100-199 $3.50
200+ $2.50
Monthly Rate Calculator: Project(s) + unique user logins = in Monthly Recurring Charge (MRC)
A number of you wanted to hear what others had to say about BugCentral.com and what it can offer your development team. Here are a few quotes from current customers telling you how BugCentral.com helps their application development process....
  • We from the Nortel's E-Marketing group really found BugCentral very useful. The real clincher is the low cost, zero maintainability on our part and available everywhere from the net. We were able to log from various places without having to dial into our network and could create reports ands manage bugs. I am very much satisfied and hope that we will get more project management tools from your company. Wish you all success in the coming years.
    Sanjay Sengupta
    Nortel Networks

  • BugCentral.com allowed us to get started managing our bug reports quickly with no up-front investment. The service can be accessed by anyone on our development team regardless of where they are. It also gives us an easy way to share information with our partners and customers."
    Alan Ewald
    Fornova.com

  • BugCentral quickly became the central turning point for all our software development efforts. BugCentral has a clear advantage over similar products, due to its distributed and browser-based nature. As a customer, I don't have to worry about system maintenance or system availability. No matter where I'm at, all I need is a simple web browser to log in and stay in control of my projects. Being in control of all your projects anywhere, anytime, through BugCentral.com:
    Priceless...
    Markus Egger
    President EPS Software

  • BugCentral has enabled four companies working in different geographic areas to track and monitor bugs and issues efficiently through out the always tough testing and post-implementation phases of product development. We particularly like the centralized data storage that BugCentral provides, as well as the custom reporting capabilities that includes the ability to download our data to Excel. Bug Central has provided us a consistent view of our data with real-time access to updated information. The BugCentral ASP model for bug tracking is working well for our development team."
    David Waxberg
    VP - Technology
    Parts America

  • BugCentral was simple to set up. We had our project set up in about an hour. We had the bulk of our bug reports entered within a day or two. The BugCentral system allowed us to get our project organized very quickly.The BugCentral web site is stable, reliable and responsive. The user interface is easy to use and intuitive, even for non-engineers. The periodic updates to BugCentral continue to make the system more useable and versatile. We've relied on BugCentral to help us manage our project and it's done a great job."
    Andrew Krause
    President Regulant Software


  • "BugCentral is a great tool. It helps us to communicate with clients all around the world. We log bugs in Australia and our clients can immediately view them in USA. BugCentral helps us to concentrate on our business without having a headacke of purchasing and maintaining yet another system in our environment. The support personnel at BugCentral is very responsive to our needs and enhancements."
    Dasha Klyachko
    Managing Partner
    Allied Testing, LLC

  • "BugCentral.com is great.  It allows ememories.com engineers and beta testers to focus on the task at hand, not the tool.  No software required.  No training required.  It's fast and clean."

    Brett Morrison

    Founder, e41 Corporation

  • "Using the BugCentral service has allowed us to permit the client to know more about what is going on in the project. The client can enter issues and reports during all phases of development and deployment all the while receiving reports on previously entered items. Having this service as a line item in the proposal showed our commitment to defect tracking and resolution. Since the service is remotely operated, we have no maintenance costs and won't be exposing our servers beyond the firewall."

    Bud Howard, Internet Practice Lead

    Broadreach Consulting, Inc.

  • "In a fast paced development environment, effective change management is crucial to project execution. Because BugCentral is an Internet service, there was no need for us to maintain yet another server application. We deployed BugCentral immediately, and it became a crucial workflow tool for our project teams. If you need zero maintenance and instant deployment,
    I would highly recommend BugCentral. "

    David Unongo, Director of Software Engineering
    Digital Courier, San Francisco







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