All the bells and whistles

If you do software testing then you need a bug tracking tool. Bug tracking without a central database is asking for trouble in your software development process. Bugcentral serves as the central database for your bugs, enhancement requests and issues.Bug tracking is usually not done even the largest corporations because it is a tedius, time consuming process. Bugcentral.com makes this task easy. All of your team members can keep in sync so issues never fall through the cracks. Check out the list of key features below so you can learn what Bugcentral can do for you!

Key features include:

Hosted service
Defect entry
Defect tracking
e-mail notification
Administration
Customization
Reporting
User security
Site security
Training and support

Hosted service back to top

• BugCentral.com in production since 1997 with a strong, satisfied customer base
• Hosted by NorthEast Data Vault, Inc., a leading managed services provider, founded in 1996
• No investment in hardware, software, or IT resources to install or maintain BugCentral.com
• Secure, centralized database
• Completely scalable, supporting an unlimited number of users
• Users access service through a Web browser

Defect entry back to top

• Enter bugs, incidents, enhancement requests, and general issues
• Enter all relevant data such as bug category, conditions, dates, assignment, priority, and status
• Free-form data includes: URL, what happened, what should have happened, steps to reproduce, developer notes, and resolution
• Attach files to issues, such as screenshots, Excel spreadsheets, or internal documents

Defect tracking back to top

• Query database through lookup tables to track severity, operating system, category, version, browser, test case, priority, and module
• Review bug history and audit log
• Track status, including bug assignment, resolution, and approval
• Perform batch updating of multiple records from a single table

e-mail notification back to top

• Auto-notification via e-mail to users when new bugs are assigned
• Auto-notification to managers and quality assurance teams when status changes
• e-mail reports to development team members

Administration back to top

• Create new projects, set defaults, and define custom fields and values
• Create associations between users, groups, and projects
• Define and manage user profiles, assign to projects, and set security access
• Define and manage groups, assign to projects, and set security access
• Default groups include everyone, contractors, testers, project managers, and clients
• Create unlimited custom groups
• Define auto-notification via e-mail for new bugs, assignment, and status changes

Customization back to top

• Create unlimited custom fields
• Define unlimited custom field values
• Add and change fields through simple Web-based forms

Reporting back to top

• Standard and custom reporting capabilities
• Standard user reports include: all assigned entries per user, bugs entered per day, bugs fixed per day, status vs. severity, and status vs. priority
• Standard administrator reports include: all entries per project, user login summary, user profiles, and project statistics
• Create custom reports in simple steps using wizards
• Report designer filters conditions to create customized data display
• Field filtering performed by selecting checkboxes
• Custom filtering performed through lookup tables for any field
• Download reports as XML documents for easy data manipulation or CSV (comma separated value) files to import into MS Excel or other external programs

User security back to top

• Set group and user-level security for each menu and field
• Set fields and menus as hidden, read-only, or editable
• User-controlled data export capabilities for offline storage and reporting purposes

Site security back to top

• Hosted in a dedicated, enclosed cabinet in a limited-access facility with centrally controlled and monitored card-key access
• State-of-the-art firewall security
• Fully monitored network and host intrusion detection systems
• Routine security audits
• All interactions encrypted via 128-bit SSL (Secure Sockets Layer)
• Site accessible only with username and password

Training and support back to top

• User-friendly GUI requires little to no training
• Rich online help including steps to get started, detailed menu-by-menu descriptions, and in-depth discussions of key bug tracking and management topics
• e-mail and phone-based help
• Online demo and training video